FAQ'S

How do I customize my item?

Customizing your item is easy! Simply choose the product you'd like to personalize from our selection and click on the "Upload Photo" button. You'll be prompted to upload your image. Please ensure your images are high-resolution to avoid any issues with print quality. If you have any specific requests or need assistance, feel free to contact us.

What is the turnaround time for personalized orders?

Our turnaround time for personalized orders varies by product. Digital items typically have a turnaround time of 1-2 business days, while physical products may take between 3-7 business days for production. Please note, this does not include shipping time, which can vary. For urgent orders, we offer expedited production and shipping options. Contact us for more information.

How should I choose the best photo for personalization?

Selecting the right photo is key to creating a perfect personalized item. Here are a few tips to ensure the best outcome:

  • High Resolution: Use the highest resolution possible to avoid pixelation. Photos from smartphones are typically sufficient, provided they haven't been excessively cropped or zoomed.
  • Lighting: Ensure your photo is well-lit, with natural lighting being the best option. Avoid using photos with harsh shadows or overexposure that might obscure details.
  • Subject Focus: Make sure the subject of your photo is clearly visible and centered. Avoid backgrounds that are too cluttered, which can distract from the main subject. No hats in any picture.
  • File Format: We accept most common file formats, including JPG, PNG, and TIFF. Ensure your file is not password protected or encrypted.
    If you're unsure about a photo's suitability, our design team is happy to offer guidance and make recommendations.